S2Rewards Account FAQs

Not Receiving Important Updates Via Email?

• How do I verify my email address when creating an account?
• Not receiving important updates via email?

Friend Code

• What is a Friend Code?
• How do I add a Friend Code?
• Where do I find my Friend Code?
• Someone entered my Friend Code, but I didn't get any game credits!
• I entered the wrong Friend Code! What do I do?

Rewarded Tokens/Tickets

• What are Challenges?
• What are Jackpots?
• I'm not getting my Tokens after watching a video.
• Why don't I see many surveys or any at all?
• Why was my survey disqualified?
• Why does nothing happen when I click/tap on the Pollfish button?

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Token Purchases

• How do I buy more Tokens?
• I bought Tokens but didn't receive them!

Item Redemptions

• What is the Scan tab in the Redeem section for?
• Where can I find my Order History?
• How do I exchange my Tickets for prizes?
• What are Hot Deals?
• Are there any limitations to redeeming gift cards?
• Why is my shipping address not being accepted?

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Shipping/Delivery

• Where can items be shipped?
• How do I track my package?
• Why is the status of my order still pending?
• Can I cancel or change a redemption?
• How does shipping, handling, and delivery work?
• Why do shipping times vary?

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Technical/General

• I am having trouble signing in
• How is my account information saved?
• Is my device compatible with S2Rewards games?
• How often do I need to update my S2Rewards games?
• Why are S2Rewards games down right now?
• Are S2Rewards games available in my country?

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